Customer Service Manager jobs in the Computer & IT Services industry

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The Sales Manager leads a team of sales representatives who are responsible for selling SolarWinds Software services that address customer needs of varying complexity. A proven leader who demonstrates knowledge in how to build and motivate inside sales professionals with diverse backgrounds and different levels of experience. The ideal candidate is enthusiastic, passionate and organized individual...
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Job DescriptionJob #: 922234 A reputable, second-largest supermarket chain in North America is looking for a Technical Project Manager to join their team. This position is located in Vancouver, British Columbia. Key Responsibilities include, but are not limited to: Build strong working relationships with business stakeholder and ensure project support and commitment Define project scope, deliverab...
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Our client offers IT managed care services, software, and support, founded in 2004. As a managed infrastructure services and consulting organization focused on SMB customers, they add value by providing a comprehensive suite of technology solutions in Canada, North America and around the world. Our client offers expertise in public, private and hybrid cloud solutions, computing infrastructure moni...
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Systems Administration & Network Manager - Permanent role - downtown Montreal. Description of the Position Experienced hands-on technical manager to lead a team of Linux and Windows system administrators (4 people). The goal is to support a growing server environment, in the cloud and on premise consisting of over 300 servers. This position will report to the VP of IT-Operations. Responsibilities:...
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Eagle is currently seeking an IT Manager, Operations for a permanent career opportunity position to start in February in Nanaimo, BC. Summary: Reporting to the Director of IT Operations, the IT Manager is responsible for the effective planning, organization, and operation of technology services and support across the organization; A senior member of the IT team, overseeing business composition, de...
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Apex Systems Inc - Kelowna, BC (11 days ago)
Job DescriptionJob #: 928546 Role: Transition Manager Industry: Health Technology Duration: Contract 1 Year+ Transition Manager is responsible for successfully executing customer transition projects involving Infrastructure Technology Outsourced services. For each engagement, the Transition Manager works with a team to develop and implement a master transition plan that manages cost and schedule t...
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Vendor Manager - Duration - 6 Months Location - Toronto, Downtown The main function of a vendor manager is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, ...
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MSP (Managed Service Program) Relationship Manager – Modis Canada About Modis – We make Exceptional Connections To succeed in the complex world of technology, you need exceptional connections - to the right experts, the right opportunities and the right answers. You'll find Modis right in the center of this ever-changing technological world - uncovering opportunities and connecting possibilities. ...
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Client Engagement Manager Position Description Do you want to delight your customers by offering innovative solutions to their complex technical problems? CGI is going through hectic times and we are looking for talent to lead the way with us. You have the soul of a pioneer and you have a passion for managing customer engagements where you influence the direction of the technical strategy and serv...
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Program Manager JOB DESCRIPTION: • Manages programs with a moderate to high level of regulatory oversight • Manages programs with a moderate to high risk profile • Oversees overall and consolidated program financials, benefits realization analysis and manages the overall program budget • Considered as a subject matter expert within the LoB with comprehensive knowledge of the practices, procedures ...
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Modis, Inc. - Victoria, BC (1 day ago)
Intermediate Service Desk Technician We are looking for an Intermediate Service Desk Technician for our clients’ Victoria based office. The position combines escalated technical support with network administration and infrastructure Support. Role: Reporting to the Service Desk Manager, the Intermediate Service Desk Technician responds to escalated service calls from internal and external clients t...
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Procom - Vancouver, BC (19 days ago)
Client ID: 266145 QA Analyst II - Service Now On behalf of our client, Procom Consultants Group is currently searching for an intermediate Business Analyst II. The Quality Assurance Analyst, under the supervision of the Project Manager, is responsible for functional and end to end testing of the ServiceNow implementation. QA Analyst II - Service Now Job Description: • Analyzing requirements and de...
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Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as wel...
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Inside Sales Associate Duration: 1 Year Job Location: 155 Gordon Baker Rd #501, North York, ON M2H 3N5,ON Pay rate : $24/hr on T4 Job Description: MUST HAVES: Bilingual Demand Generation Representative - Outbound DESCRIPTION: Seeking a Demand Generation Representative (DGR) who will work on a team of Business Development, generate qualified end user leads. Applicants must have excellent interperso...
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CMPCJP00051357 Call/Logistics Coordinator 01/28/2019 to 04/30/2019 Contract to hire, full time Job Description We are looking for a Call/Logistics Coordinator to perform the activities associated with the management of dedicated mailboxes and ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and o...
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Recruteur - Modis Canada Pour réussir dans le monde complexe de la technologie, vous avez besoin de relations exceptionnelles - avec les bons experts, les bonnes opportunités et les bonnes réponses. Vous trouverez Modis au cœur de cet univers technologique en perpétuelle mutation: découverte d'opportunités et possibilités de connexion. En tant que fournisseur mondial de services de dotation en per...
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Job DescriptionJob #: 923485 Title: Business Development Specialist The position title needs to be changed to Business Development Specialist which will make outbound calls and also handles inbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention for the Active Listing Program. - The candidate is required to work on monthly targets for acqu...
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Apex Systems Inc - Toronto, ON (15 days ago)
Job DescriptionJob #: 925330 Role Title: Learning Consultant]LOB: Project Client Connectivity and Innovation Work Location: 595 Bay Street, Tentative Start Date: January 7, 2019 Duration: 3 months Hours: There is some flexibility with schedules as long as work gets done. Typical 37.5 hour workweek. This group follows at work program - team is required to be in office twice a week, other 3 days can...
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Technical Support Analyst needed to support some of the world’s most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation solutions, training, technical support, information auditing, and consultation within the Information Technology, Telecommunications, and Energy sectors. We are looking for Technical Support Specialists to prov...
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Procom - North York, ON (7 days ago)
Client ID: 266729 Demand Generation Representative - Bilingual English/French On behalf of our client in the Consulting Sector, PROCOM Toronto is looking for a Demand Generation Representative - Bilingual English/French. Demand Generation Representative - Bilingual English/French - Job Description Execute sales prospecting activities. Profile and qualify leads and disposition to appropriate team m...
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Enterprise Incident Manager - Intermediate Duration - 3 Months Location - Toronto, Downtown The ideal candidate will be working with internal and vendor support to ensure that Severity Notifications are delivered to the organization in accordance with the Enterprise Incident Management Process. Facilitation of calls in response to restoring service as per process with other technology partners who...
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Eagle is currently seeking a Business Analyst for a permanent career opportunity position to start in February in London ON. Summary: Reporting to the Manager, Technical Program Manager, the Business Analyst develops, solutions to business and technology-related problems. This includes analyzing user requirements, procedures, and problems to automate or improve system capabilities. This may includ...
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Eagle is currently seeking an Analyst, Technical Client Support - Bilingual. This is a twelve (12) month, contract position scheduled to start in February. Key Responsibilities The successful candidate will be responsible for: Answering incoming calls regarding system errors or usage instruction; Tracking and documenting information regarding calls using call ticketing Service Now; and, Minimizing...
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Senior Network/Systems Analyst Permanent Opportunity Location: Markham Reporting to the Technical Operations Manager, and working as a member of the Technical Operations team, you are responsible for overseeing day to day operations of company's systems, ensuring infrastructure environment integrity and availability of hybrid managed and non-managed components is achieved. Responsibilities: Follow...
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Maplesoft Group is currently seeking a Supervisor, Data Centre and Client Services to join one of our clients located in Ottawa for a permanent role Reporting to the Manager of IT Infrastructure, the Supervisor of Data Centres and Client Services will be an integral part of the CTO division working with the IT Infrastructure and service group, enterprise solutions, cybersecurity and smart technolo...
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